Account & Data Deletion

1. How to request deletion

• Email support@afrifabric.com from the address linked to your account, with the subject "Account deletion request".
• If you signed in with Google, this applies equally — you can also remove AfriFabric's access from your Google account settings at any time.
• Connected AI assistants can be disconnected at any time; disconnecting revokes their access immediately.

We may ask you to confirm the request from your account email to protect you from fraudulent deletion requests.

2. What we delete

• Your sign-in account, profile, avatar, phone number and saved addresses.
• Wishlists, followed designers, notifications and saved preferences.
• Browsing and analytics events linked to you (these are deleted or anonymised).
• For designers: your storefront, unpublished products, team memberships and verification documents, once any open orders have been fulfilled or refunded.

3. What we must keep

Records of completed orders, payments, refunds and commissions are kept for up to six years to meet Ghanaian tax, accounting and anti-fraud obligations. These are restricted to authorised staff and are not used for marketing. Reviews you published may remain but will be shown anonymously.

4. Timing

We confirm receipt within 3 business days and complete deletion within 30 days. Copies in encrypted backups are overwritten within a further 30 days.

5. Other rights

You can also request a copy of your data, correct it, or stop marketing emails. See our Privacy Policy for details.