Terms of Service

1. About these terms

These terms form an agreement between you and AfriFabric, a subsidiary of YiwSAMA Technologies, operating from Madina, Accra, Greater Accra Region, Ghana. By creating an account, browsing the marketplace or placing an order you agree to them.

2. Accounts

You must provide accurate information and keep your login credentials secure. Designer accounts may be asked to complete verification, including business documents, before selling. You are responsible for activity on your account.

3. Marketplace role

AfriFabric is a marketplace. Products are listed, made and shipped by independent designers. AfriFabric facilitates listings, payments and support, and may charge plan fees and a commission shown on each order.

4. Orders and pricing

• Prices are shown in the listed currency and include applicable taxes where stated.
• An order is confirmed once payment is authorised by our payment processor.
• Made-to-order pieces are produced to the measurements you submit; please check them before paying.
• We may cancel and refund an order if an item is unavailable or pricing is incorrect.

5. Payments

Card and mobile money payments are processed by Paystack. We do not store full card details. Chargebacks and disputes are handled in line with the processor's rules.

6. Acceptable use

You may not list counterfeit or illegal goods, misrepresent origin or materials, scrape the platform, or attempt to disrupt its security or availability. We may suspend accounts that breach these terms.

7. Intellectual property

Designers retain rights in their product content and grant AfriFabric a licence to display and promote it. The AfriFabric name, logo and platform remain our property.

8. Designer obligations

• List only items you have the right to sell, with accurate descriptions, materials, origin and stock.
• Fulfil paid orders within the stated timelines and add tracking when shipping.
• Use buyer details only to fulfil their order, and keep them confidential.
• Honour our Refund & Cancellation policy and comply with tax and export rules.

9. Eligibility and privacy

You must be at least 18 to create an account. Our Privacy Policy and Account & Data Deletion page explain how we handle your personal data and form part of these terms.

10. Suspension and closing your account

You may close your account at any time. We may suspend or close accounts that breach these terms, put buyers at risk, or as required by law; open orders will be completed or refunded.

11. Liability

To the extent permitted by law, AfriFabric is not liable for indirect or consequential loss. Nothing in these terms limits your statutory consumer rights or liability that cannot be excluded under Ghanaian law.

12. Disputes and changes

Please contact us first so we can try to resolve any complaint, including disputes between buyers and designers. Unresolved disputes are subject to the courts of Ghana. We may update these terms; material changes will be notified before they take effect.

13. Governing law and contact

These terms are governed by the laws of Ghana. Questions? Email support@afrifabric.com or call +233 55 712 1498.