Legal

Refund & Cancellation Policy

Last updated: 26 August 2026

1. Cancelling an order

Ready-to-wear items: cancel free of charge any time before the order is shipped.
Made-to-order items: cancel free of charge within 24 hours of payment. After production begins, cancellation is at the designer's discretion and may incur a materials fee.

To cancel, reply to your order confirmation or email support@afrifabric.com with your order number.

2. Returns

Ready-to-wear items may be returned within 14 days of delivery if unworn, unwashed and in original packaging with tags attached. Return shipping is paid by the buyer unless the item is faulty or incorrect.

Custom made-to-order and bespoke pieces are produced to your measurements and are not returnable unless faulty, damaged in transit, or materially different from the listing.

3. Faulty or incorrect items

Report an issue within 7 days of delivery with photographs. Approved claims are resolved by repair, replacement or a full refund including delivery charges.

4. Refund method and timing

Approved refunds are issued to the original payment method through Paystack. Refunds are initiated within 5 business days of approval; banks and mobile money providers typically settle within a further 5–10 business days.

5. Non-refundable charges